- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in the world. Note that there may be some restrictions on some products, and some products cannot be shipped to specific international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. You will receive information of shipper and tracking number once the device ships from our facility.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Your order may be shipped by USPS, Fedex, DHL or UPS.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within eight weeks of giving your package to the return shipper, however, in many cases you may receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund. Please be patient but know that your refund is on its way.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. At that time, we will provide a RMA (Return Materials Authorization) number with details of what steps are needed to return product in order to receive refund.
Please note: we try our best to be very fair and at the same time maintain a strict policy towards issuing return authorizations. We understand every case may be different and will do our best to provide excellent service.
All Adiant Mobile products are covered under one year manufacturer warranty!